Help & support

What can we help with?

Start with the task below. Your Locker has the most current details for your orders, memberships, and Team access.

Orders and tracking

See fulfillment status, tracking links, delivery details, and separate partner shipments for every connected order.

Shipping

Eligible Colab-fulfilled U.S. orders currently offer $8 standard shipping under $70, free standard shipping at $70+, and $15 express shipping. International and partner rates are calculated at checkout.

Multi-vendor orders can arrive in separate packages. Checkout and your Locker are authoritative for each shipment.

Check a shipment

Returns and refunds

Eligible items may be requested for return within 30 days of receipt and must be unused or unworn, with tags, original packaging, and proof of purchase.

Custom or personalized goods, sale items, gift cards, and other listed exceptions may not be returnable. Contact us before sending anything back.

Start a return

Memberships

Review active memberships, billing, and renewal details or open the secure billing portal to cancel at the end of the current period.

Manage my membership

Team support

Open your Locker for Team membership and access details. For billing, coaching, or sponsorship questions, send us the Team name and a short description.

Open my Locker Contact support

Something else

Tell Colab Sports what happened and include an order number or Team name when relevant. Our support inbox is monitored each business day.